smmgp.groupee.net
smmgp.atinfopop.com
Service Development
Service user as customer|
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Member |
A thought that has been nagging at me recently. If we gave service users a set of vouchers to purchase 'treatment' what would they consider worth buying? Does this correspond to what we provide?
Anyone got any ideas on this? I might float it in a workshop at the RCGP conference unless my team work hard to kep me on track |
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Member |
Jerry,
I imagine the first thing most patients would want is a prescription. If we provide this quickly I imagine it would be a good buy. After this less urgent things may be useful - I wonder how my view of what people need/want differs to that of a patient? |
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Member |
yes but a prescription of what?
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Moderator |
Heroin is what most people tell me they want. But would they really? I have had this discussion with patients now and then.. If heroin, methadone and buprenorphine were all equally legal and prescribable, some might actually feel the methadone/buprenorphine were the superior products, with their long lasting effect, once daily dosage and avoidance of the morning rattle. Also a much better product for those with wheezy chests, and no need to stick painful needles in yourself. This message has been edited. Last edited by: judith yates, |
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Member |
If it was only that simple. The question 'who is my customer?' has nagged me for decades. It is only partly the service user. I also have a duty to society and my employer, whose wishes may differ considerably from the service user. (and my employer does have vouchers!)
My duty to the service user is to act in their best interest, which may not always coincide with what theyconsider to be their best interest. It is not like Tesco. |
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Member |
Drug of choice and advice on how to maximize the pleasures whilst minimizing the risks. After a few years advice on reduction and detoxification and life rebuilding options. jimi jimi |
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smmgp.groupee.net
smmgp.atinfopop.com
Service Development
Service user as customer
